Returns & Exchanges
At Ocean.clo, we want you to love every piece you wear, but if something isn't quite right, we offer a 30-day window for hassle-free returns and exchanges. All items must be returned in their original, unwashed condition with tags attached to ensure a smooth processing experience.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Securely pack your items in their original packaging and include the packing slip provided in your digital return confirmation.
Ship It Back
Print your prepaid shipping label, attach it to the outside of your parcel, and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse team inspects your return, your refund or exchange will be processed within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing